WHERE DO OUR PRODUCTS SHIP FROM?
ThredCartel uses global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, United States, etc.
Because we ship directly from our partners in these countries, your item may take 3-4 weeks to arrive. Overall, this will depend on the product as well as the destination.
As for tracking, please do not panic if it does not show up immediately as it is on its way.
Keep in mind that we also offer international shipping options as well - no matter where you live, you can buy from us!
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
WHAT SHOULD I DO IF I NEED TO RETURN SOMETHING?
Don't worry! Contact us right away and we'll help guide you through the process - we'll even send you a prepaid mailer or label to send the item back.
More information: http://returns.thredcartel.shop/